choose the support option that fits your schedule and project needs
How It Works
A clear, predictable process from request to completion
Step 1
Submit Your Request
Share your machine model,issue,photos/videos.and preferred support time.
Step 2
Diagnosis & Scheduling
Remote troubleshooting first; if needed, we schedule an on-site visit.
Step 3
Service & Confirmation
We complete the work, provide a report, and hand over training materials.
Warranty & Commitments
Warranty Policy
Warranty duration and scope are defined in the contract for each project. Spare-parts availability and shipping terms are confirmed in the technical proposal.
Response Time
The remote-support channel, expected response time, and availability of on-site service are agreed for each project and region.
Tfraining & Documentation
Operator training,manuals, and video tutorialsprovided after coml2.58%ning.
